We offer a variety of shipping options. Your shipping charges will be shown on your order confirmation when you go through the check-out process. Orders placed on a business day (Monday-Friday) by 2:00 PM EST with all items in stock will ship same day with UPS selected as a ship method, unless the office is closed for a holiday.

If you place an order for an item on backorder and other items currently in stock, the entire order will ship out once the backordered item is back in stock. Please expect a delay in your shipment if you order any items on backorder.
Depending on delivery location, please allow an average of 3 - 5 business days for UPS Ground delivery. Please note that UPS does not deliver to PO boxes.

Orders shipped via USPS (United States Postal Service) will ship out up to two business days after the order is placed. Please allow five to seven business days for USPS delivery. Exact delivery date is not guaranteed with this ship method. If you need your order to deliver by a specific date, then please select the appropriate UPS ship method.

Custom items are produced on demand, and production varies by item. Production time is 15+ business days after order is placed plus transit time. Please contact your Customer Service Team at 678-202-4781 or contact via email at cs.inglett-stubbs@intandempromotions.com with any questions regarding the timeline for your custom order, or if your order needs to be expedited to meet an event date.

If you need the product for an event, please call the Customer Service Team at 678-202-4781 between 8:30 and 5:30 PM EST, Monday through Friday, or e-mail us at cs.inglett-stubbs@intandempromotions.com.

Stock: Stock items are decorated and on the shelf for your quick needs. These will ship same day or next day if your order is placed before 1:00 PM EST. (Monday - Friday, Excluding Holidays)

Custom Items: All custom orders are made to order. Standard production timelines are 15-20+ Business Days.

Bulk: Bulk items are pre-approved custom items that are made to order at minimum order quantities. These are available direct from factory. Standard production timelines are 15-20+ Business Days.

Yes, in-person pick-up at the InTandem Promotions office is avaliable. Once you receive receive your “Pick-Up Ready” Email, please confirm with the Customer Service Team at 678-202-4781 or via email at cs.inglett-stubbs@intandempromotions.com to notify the team you will pick up your items to ensure your items will be ready at the time of your arrival.

InTandem Promotions office address:
1935 Vaughn Road, Suite 102
Kennesaw, GA 30144

Your INGLETT AND STUBBS Company Store account log in will give you access to the applicable gift redemption.  You are given access to the specific milestone category for the month.  Simply log in from the main website at inglett-stubbs.shop with your email address and password associated with the account, and you will see the milestone category in your account. You will log in with your email address and password set up during your account activation. If you have not activated your account, please contact cs.inglett-stubbs@intandempromotions.com to request your account activation email.